Train delays

Train delay compensation
If you’ve been delayed on a train journey, you might be in a position to claim compensation. Our guides explain how and when to assert, what direction to go when you have a season ticket and then any exceptions to compensation rules.



Nation Rail
Strategies to your problems



Can I get compensation for train delays and cancellations?   



Train companies all have different set of rules, so it may be confusing to work out what you ought to get if the train continues to be delayed or cancelled.

May i get compensation for Eurostar delays or cancellations?   



If your Eurostar train is delayed or cancelled, then a rules are very different compared to British rail travel. Get the differences along with your entitlements.

If my train is delayed can I cancel my ticket and obtain reimbursement?   



In the event the instruct you would take is cancelled or delayed and also you decide not to travel, you might be eligible for reimbursement.



-    Step by step guides

How you can claim refunds for train delays and cancellations   

It is possible to get a money-back right away in the station ticket office. However, you may need to claim a refund once you have left the station



-    Letters

Letter to assert compensation for train problems   

Use this letter template to say compensation from a train company for delays, cancellations as well as other train problems